Return Policy
We accept returns and exchanges within 14 days of receipt. Returned items must be in new/unused condition and include all original paper work. If applicable, all security tags and labels must also be intact. Refunds will be issued in the original form of payment. Items not returned within 14 days of receipt will be eligible for exchange only.
An RMA (Returned Merchandise Authorization) number must be obtained prior to sending items back. The RMA number authorizes the initiates the return process. Unauthorized items without an RMA number may be returned to the sender with additional fees required. Please contact our Customer Service Department for this information. If you are unable to contact us by phone regarding a return, please write to contact@goldcrosspendantstore.com
Please note: An RMA number is not a guarantee of refund or a reflection of any other information, and will expire within five (5) days of the issue date. Please be sure all returned items are postmarked within this period.
In the event that your item arrives damaged or defective, please contact our Customer Service Department immediately. Please do not accept packages that show extensive damage or tampering. If an item was damaged during shipping, all insurance claims will be handled through the carrier.
All returned merchandise is carefully inspected for damage including but not limited to: scratches, dents, dirt, signs of wear, etc. An item is considered to be in new /unused condition if there are no signs of wear, scratches, or any of the above listed attributes. Additionally, all applicable security tags and labels are present. We reserve the right to reject an item deemed unfit for re-stocking. We cannot accept items that show any indication of use.
Please note: All returned items are subject to a 10% re-stocking fee, which will be deducted from the refund. Additionally, any applicable shipping costs are also non-refundable unless the item arrived damaged, or an incorrect item was received due to shipper error. Misinformation provided by the customer is solely the liability of the customer, and does not facilitate or qualify a refund for shipping costs.
Items that that have been engraved or re-sized (even by us), or modified in any way cannot be returned.
Special orders are also non-returnable.
Return Instructions:
Satisfy all of the above requirements.
USA Expedited (2-4 business days)
Contact our Customer Service Department to obtain an RMA Number. (This initiates the process and authorizes the return.) You may also request email confirmation of the RMA number received.
Return the item(s) to the address provided upon contacting us. DO NOT send items to any other address other than the return address provided by our Customer Service Department.
Returned items may be shipped by the carrier of your choice. However, it is strongly recommended that an additional service such as insurance or delivery confirmation be added.
Please note: We are not responsible for returned items lost in transit, damaged upon arrival, or that were not sent in accordance to the information provided by our Customer Service Department. Please follow all instructions as given to ensure your package arrives at our location.
Once an item is received, please allow 1 - 2 days for your return to be processed.
All credits issued will take 3 - 5 business days from the return processing date to appear on your statement.
Final note: By submitting an order you agree to the terms and conditions outlined in our Return Policy.
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Extra Quality Jewelry
